Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account or organization
• Subscribe to a paid plan
• Upload knowledge sources or configure AI agents
• Contact us for support

This may include your name, email address, billing information, and any content you upload to the platform. We also automatically collect usage data such as IP addresses, browser type, pages visited, and interaction logs.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Agenvik platform
• Process billing and manage your subscription
• Train and improve your AI agents based on your uploaded knowledge
• Send transactional emails (account updates, billing receipts)
• Respond to your support requests
• Monitor and analyze usage patterns to improve our service
• Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

• Service providers — third-party vendors that help us operate the platform (e.g., cloud hosting, payment processors, authentication)
• AI model providers — anonymized or necessary data may be passed to LLM providers to generate responses for your agents
• Legal authorities — if required by law, court order, or to protect our rights

All third-party providers are bound by their own privacy policies and data processing agreements.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

5. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your credentials confidential.

6. Cookies

We use cookies and similar tracking technologies to maintain session state, remember preferences, and analyze usage. You can control cookie settings through your browser. Disabling cookies may affect certain features of the platform.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, contact us at privacy@agenvik.com.

8. Children's Privacy

Agenvik is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform. Continued use of Agenvik after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: